Ground：
Orders below $51: $8
Orders above $51: Complimentary
Expedited：$15
*Please allow 1- 4 days for processing on all orders. 

Once you submit your order on Weilaiya, you can cancel your order within 30 minutes by visiting your account's Order status.

For orders that are past the cancellation window, you can find additional details on how to return by referring to our Return Policy here. If you have any questions or concerns, please contact our customer service team here.

Online purchases (including Click and Collect)

If you are not completely satisfied with your order, we offer complimentary returns of any Weilaiya purchase within 30 days of the transaction.

Please note, Online orders and Click and Collect orders must be returned through the online returns portal.

Online orders: Please pack the item(s) to be returned in the original packaging if possible, and include the return packing slip included with your return shipping label with any return.

Upon receipt of the returned package, the return process can take up to 14 business days to complete and refund.

If you purchase Weilaiya products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you require further information regarding the return of any Aesop products, please contact our customer service team here, and it would be our pleasure to assist you.

The ‘best before’ measure of your Weilaiya product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening. 

Generally speaking, and unless a shorter expiry date is printed on the product, Weilaiya products have a recommended shelf life of at least 36 months after manufacture with additional time as specified in the Period After Opening (PAO), noting that the PAO will vary by product. 

For best results, we recommend prompt initial use and observation of product specific storage recommendations.