Refund Policy

Online purchases (including Click and Collect)

If you are not completely satisfied with your order, we offer complimentary returns of any Weilaiya purchase within 30 days of the transaction.

Please note, Online orders and Click and Collect orders must be returned through the online returns portal.

Online orders: Please pack the item(s) to be returned in the original packaging if possible, and include the return packing slip included with your return shipping label with any return.

Upon receipt of the returned package, the return process can take up to 14 business days to complete and refund.

If you purchase Weilaiya products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you require further information regarding the return of any Aesop products, please contact our customer service team here, and it would be our pleasure to assist you.